Policies & Payment Information

Cancellation Policy

Pet Taxi & Regular Services (Dog Walking, Drop-In Visits, Pet Sitting):

• Cancellations made more than 24 hours in advance: No charge.
• Cancellations made less than 24 hours in advance: 50% of the service fee.
• Same-day cancellations: Full service fee.

Overnight Care:

• Cancellations made more than 7 days in advance: No charge.
• Cancellations made 3-7 days in advance: 50% of the service fee.
• Cancellations made less than 3 days in advance: Full service fee.

Accepted Forms of Payment

• Apple Pay
• Venmo
• Zelle
• Check
• Cash

Payment Terms

• Regular Services (Dog Walking, Drop-In Visits, Pet Taxi): Payment is due at the time of service.
• Overnight Care: Payment is due at the start of the service period.
• Invoices will be emailed for your records. Invoices not paid within 30 days of the due date will incur a late fee of 1.5% of the outstanding balance per month. Services may be suspended until the balance is paid in full.

Non-Refundable Deposit Policy

To secure your booking for overnight care and special services (such as extended pet sitting, holiday care, or weekly visits), a non-refundable deposit of 25% of the total service fee is required at the time of booking.

• The remaining balance is due at the start of the service period.
• This policy allows me to accommodate all client needs and plan accordingly. I appreciate your understanding.

Emergency Policy

In the event of an emergency:

• I will contact you and your emergency contact immediately.
• If veterinary care is required, the nearest available veterinarian will be contacted. All associated expenses are the owner's responsibility.
• For safety reasons, services may be rescheduled or canceled in cases of severe weather or natural disasters.
• Emergency contact information is collected during our Meet & Greet Process to ensure your pet’s safety.

Holiday Policy

As the sole caregiver at Beachside Barks Pet Care Services, I remain dedicated to your pets, even during busy holiday seasons. Please review my holiday policy:

• Holiday Surcharge: A $15 surcharge applies to services scheduled on major holidays:
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
• Booking in Advance:
  • Holiday appointments fill up quickly. I recommend booking as early as possible to secure your spot.
  • A minimum of 72 hours' notice is required for holiday bookings.
• Special Holiday Needs: If your pet requires medication or additional care, please inform me when booking.

Frequently Asked Questions

What towns do you service?
I currently serve Chatham, Harwich, and Brewster. In certain situations, I may travel outside this range for an additional fee.

How far in advance do I need to schedule services?
After our initial Meet & Greet, you can schedule services at any time! Ideally, 24-72 hours' notice ensures availability. I will do my best to accommodate last-minute requests.